Introduction
At Kalso Earth Shoes, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website kalsoearthshoes.shop (the “Site”) and purchase our products and services (collectively, the “Services”).
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions by contacting us at [email protected]. By visiting our Site and using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect both personal and non-personal information from you when you visit our Site and use our Services. Personal information refers to any information that can be used to identify you specifically, such as your name, email address, phone number, etc.
Non-personal information includes information that does not directly identify you, such as browser information, general location information, information collected through cookies, web beacons, and other technologies, demographic information, other information provided by you that does not reveal your identity, and aggregated and de-identified data.
Information You Provide Directly to Us
We collect information directly from you when you:
- Create an account on our Site. We collect your name, email address, phone number, and account password.
- Make purchases on our Site. We collect your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
- Interact with our customer service team. We collect information needed to provide you with customer support, including your name, contact information, and prior account history.
- Complete surveys, provide feedback, or fill out forms. We collect any information you provide in surveys and forms, such as demographic data.
Credit card information: Credit card details and payment information are collected and processed by third-party payment processing services. We do not store your credit card information on our systems.
Information We Collect Automatically
We use automated technologies to collect non-personal data from you as you browse and interact with our Site and Services, such as:
- Log Information: We collect information about your use of our Site and Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Site.
- Device Information: We collect information about the computer or mobile device you use to access our Site and Services, including the hardware model, operating system and version, device identifiers, and mobile network information.
- Location Information: With your consent, we may collect information about the location of your device. We use this information to provide features and improve our Services.
- Cookies and Other Tracking Technologies: We use cookies and other tracking technologies (like web beacons and pixels) to collect information about you and your activity across our Site and Services. This includes information like your browser, number of visits, pages viewed, language preferences, and referring site. Our Site and Services may contain links to third-party websites that place their own cookies on your device, leading to information being collected by those third parties.
You can control the use of cookies at the individual browser level. Please note that if you choose to disable cookies, some features and services on our Site may not work properly because we may not be able to recognize and associate you with your account(s).
Information from Third-Party Sources
We may receive additional information about you that is publicly or commercially available and combine that with the information we have collected or received about you in other ways. This helps us improve the accuracy of the information we have about you, to improve our marketing and advertising efforts, and provide more relevant content.
How We Use Information
We use the information we collect for a variety of business purposes such as:
- Provide, operate, and maintain our Site and Services.
- Improve our Site and Services and develop new products and services.
- Process and fulfill your orders and provide customer service.
- Communicate with you about your account, activities on our Site and Services, address your requests and inquiries, and inform you about our products and services.
- Send you newsletters, offers, and promotions for our products and services or third-party products and services. You can opt-out of these at any time (see ‘Your Choices’ section below).
- Process payments, account set up, and identity verification.
- Conduct research, analytics, and analysis to improve our products and services.
- Prevent fraud, criminal activity, or misuses of our Site or Services, and ensure safety.
- Comply with legal obligations and requirements.
- Resolve any disputes with any parties and enforce our agreements with third parties.
- Consider job applicants for employment with our company.
How We Share Information
We may share both personal and non-personal information from users of our Site and Services as described below. We do not sell or rent any personal information collected on our Site and through our Services.
Sharing with third party service providers: We share your personal information with third party service providers who help us operate, provide, maintain, and improve our Site and Services. This includes service providers who assist with customer support, payment processing, security operations, development, marketing, and more.
Sharing with business partners: If you make purchases, obtain financing, or apply for any product or service offered on or by us, we may share personal information with banks, financial institutions, credit bureaus, credit reporting agencies, and our other business partners involved in the transaction to process the transaction, report it, and evaluate your creditworthiness.
Sharing with direct marketing partners: With your consent, we may share personal information with our direct marketing partners. This allows them to send you offers, promotions, and ads that are more relevant to your interests based on analysis of your information. You can opt-out of this sharing at any time (see ‘Your Choices’ section below).
Sharing with third parties integrated into our Services: We share both personal and non-personal information with third parties that provide content, advertising, apps, or other products and services integrated into our Site and Services. For example, a third-party review platform integrated into our Site may collect your personal information (name, email, etc) and non-personal information (shopping history, browser information, etc) from interactions with their services.
Sharing with third parties for legal reasons or prevention of harm: We may disclose your information to third parties if we believe the disclosure is necessary to comply with law; prevent fraud or criminal activity perpetrated through our Site or Services; protect the safety of the public or any person; prevent violations of our Terms of Service; address disputes relating to purchases from us; or as evidence in litigation related scenarios.
Sharing with third parties in case of mergers and acquisitions: We may transfer all or part of our business and assets (including your personal information and usage data) to a third party that acquires us or parts of our business.
Protection of Information
We take seriously the security of your personal information and have implemented technical, physical, and organizational safeguards to protect it from unauthorized access and improper use. Access to your personal information is restricted to authorized personnel only on a need to know basis. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately (see ‘Contact Us’ section below).
Retention of Information
We will retain your personal information for as long as your account is active, needed to provide you our Site or Services, or comply with applicable laws. We also retain information from closed accounts to comply with legal obligations, resolve disputes, prevent fraud, collect fees owed, enforce our agreements, and take other actions permitted by law. The length of time for retaining specific types of data varies based on the purpose for collection. Certain usage data is deleted within a matter of weeks while other transactional data is retained for 7 years from date of closure for tax and accounting purposes.
Your Choices
Accessing, Updating, Correcting, and Deleting your Information
You have certain rights and choices regarding how we collect, use, and share your personal and non-personal information. We strive to allow you to access, update, correct, and delete your personal information as appropriate and in accordance with applicable law. You can access, review, correct, update, and delete your personal information at any time by logging into your online account (if applicable) or contacting us directly (see ‘Contact Us’ section below).
Opting out of receiving marketing communications: You can opt-out of receiving promotional emails, push notifications, and other marketing communications by following the unsubscribe or opt-out instructions in the message. You may continue receiving transactional and account servicing messages (such as order confirmations and account statements).
Opting out of sharing for direct marketing purposes: With your consent, we may share your personal information with our direct marketing partners who send you offers, promotions, and ads that are more relevant to your interests based on analysis of your information. You can opt-out of this sharing at any time by contacting us (see ‘Contact Us’ section below).
Opting out of cookies and adjusting privacy controls: Most web browsers are set to accept cookies by default. You can remove or reject cookies in your browser settings. Please note that some features of our Site and Services may not work as intended without cookies. You can also disable Local Storage in your browser settings.
Using privacy-enhancing technologies: Several types of technologies have been developed to allow you more choice and control over how your information is collected and used online including ad blockers, cookie controls, and enhanced browsing modes like Incognito or Private Browsing.
Third Party Sites and Services
Our Site and Services may contain links to or integrations with third party websites, apps, and services. We are not responsible for the privacy practices of these third party sites and services. Please read their privacy policies to understand how they collect, process, and share your data.
Children’s Privacy
Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we learn that any personal information has been collected from a child under 13, we will take steps to delete such information. If you believe we have collected personal information from a child under the age of 13, please contact us.
California Resident Rights
If you are a California resident, you have certain privacy rights available to you under California law including:
- Right to Know and Access – You may submit a verifiable request for information regarding the: (1) categories of personal information collected, sold, or disclosed by us; (2) purposes for which categories of personal information are collected or sold by us; (3) categories of sources from which we collect personal information; and (4) specific pieces of personal information we have collected about you.
- Right to Equal Service – We will not discriminate against you if you exercise your privacy rights.
- Right to Delete – You may submit a verifiable request to close your account and we will delete personal information about you that we have collected.
- Right to Opt-Out of Sales – You may opt out of any future selling of your personal information. We do not sell your personal information.
To make a request related to your California privacy rights, please contact us (see ‘Contact Us’ section below). We will verify your request by matching information you provide with our records. We reserve the right to confirm your California residence to process certain requests and will require you to provide government issued proof of identification for verification.
International Data Transfers
We are based in the United States and the information we collect is governed by U.S. law. By accessing or using our Site or Services or otherwise providing information to us, you are transferring information to us in the United States. Please note that we may transfer personal information to servers located outside your state, province, country, or region where privacy laws may differ than those from your jurisdiction. If you are located outside the United States, please be advised that any information we collect will be processed and stored in the United States and other geographies as necessary for business operations. By using our Site or Services, you consent to the transfer of information to countries outside your country of residence, including the United States, which may have different data protection rules than those of your country.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time as needed to reflect changes in our business, legal, or regulatory obligations. If we make material changes to our privacy practices, we will post an updated Privacy Policy on our Site and notify you by email or prominently posting information about the changes on our Site and Services prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to be informed regarding how we are using and protecting your information. Any changes to the Privacy Policy will be effective upon the posting of the revised Privacy Policy on our Site. Use of our Site or Services following such changes constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, concerns, complaints, or requests related to our Privacy Policy or data practices, please contact us at:
Email: [email protected]
Phone: (123) 456-7890
We aim to respond to all requests within 30 days.
This Privacy Policy was last updated on March 1, 2023.